Terms & Conditions

Payments

Payments accepted via – Cash, Check, All Major Cards, Zelle, Venmo, CashApp
You will be sent an invoice from Fierce Panda Prints
A non-refundable deposit is required before we begin on a project, Amount is based on project. We do not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred in initiating services.
Additional charges will be discussed and agreed upon before the final invoice is sent (more on this topic below)
Additional charges (for graphics) will be applied if any pictures or illustrations are needed through stock sites. (We will not purchase any images until we have client approval)
Original files will not be emailed until the full balance has been paid.
Client has 10 days to make their final payment after requested or a $100 late fee will be applied for every week that the client is late after that time

Additional Charges

Some things may fall outside of the scope of a project in our pricing, such as:

Cancellation

Any cancellations must be made before a project is started: Prints, Screen Printing, Graphic Design, ECT.
Any cancellations made after project has begun may result in full loss of deposit and will be charged accordingly by item at full price. ( Price breaks are voided )

Refunds

Graphic Design:
Due to the custom nature of our work, FIERCE PANDA PRINTS does not issue refunds for any reason. Please note our cancellation policy (above) for information about canceling your project.

Printing:
If there is a material defect or a printing defect we will offer a discount credit or to reprint problem shirts. We are unable to offer a return for custom printed merchandise.
Due to the custom nature of our work, FIERCE PANDA PRINTS does not issue refunds for any reason. Please note our cancellation policy (above) for information about canceling your project.
( Refund is only available if prints are defective. )

Embroidery:
Due to the custom nature of our work, FIERCE PANDA PRINTS does not issue refunds for any reason. Please note our cancellation policy (above) for information about canceling your project.

If a refund is granted no matter the form of payment, you will be issued that refund in the same way it was paid within 5-7 Business days of approval.

Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 72 Hours of receiving your order and we’ll take care of you.

Project Timeline

We do not guarantee a completion date for any project. Most projects can be completed in 9-14 Business days. This usually depends on the speed of the client’s feedback, number of revisions, product availability, shipping.
If you have a project deadline, please let us know.

We work on several client projects at once – we do keep clients in order of first come – first serve.

If you are in a hurry and need something done within a week, we offer a special “Rush” pricing – you can read more about that below.

Rush Jobs

If you are in a rush and need a project completed right away, we offer special “rush rates” where we can promise that your project would be moved to the front of the line and done within a 1-3 day time frame. You would be charged an additional 50% on the total. So if the project is normally $100, with the rush fee, the project would total $150.

Design Process

You will be required to send detailed design information.
The initial estimated time frame will be extended if it is difficult to contact you during the design process.
We provide an estimated price breakdown once we receive your design details and requests. Prices are subject to change.

Logo Designs

We DO Provide (high resolution) image files including .jpeg image files (white background) and .png image files (transparent background)
We can also provide Vector files for an additional fee per design.
We DO NOT provide editable image files such as .psd, .ai, .eps – Unless purchased for an additional fee
(if you need edits or changes to your graphics in the future, we would be happy to help you for a minimal fee).
We would be happy to provide you with each separate element of your graphic (s) in separate image files.
For instance if your logo has both wording & graphics, we can create separate image files for each to be used as you wish.

Revisions / Concepts

Our prices include 1 major revision on the design of your choice. Each additional revision or new concept is $40 . If you sign off on an image once we send you the finalized graphic image files and you see something that needs to be changed or fixed – you will be charged for a revision (this even includes typos that may have been a mistake on our part). Be sure to proof read before giving the go to finalize the design.

Communication

We use email, Instagram& Facebook as our main means of communication. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry, We are known to respond right away (usually that day or at least within 24 hours).

We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.

Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 48 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.

Should you fail to provide necessary files or pieces of information within 5 days of the date requested, all payments will be forfeited to FIERCE PANDA PRINTS and the project will be cancelled without notice.

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Turnaround

The turn around time on your order with Fierce Panda Prints starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 3-5 business days, after receiving payment and all necessary information. Our current turnaround time is approximately 9-14 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service (printed tags, hem tags, revisions etc.) will add extra time to the turn around on orders, adding roughly 2 days per change to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.

Minimums

All minimums for Fierce Panda Prints are listed independently through our website, but an approximate condensed version is:

1-3 Ink Colors: 24 Pieces Minimum
4-6 Ink Colors: 50 Pieces Minimum
7-10 Ink Colors: 100 Pieces Minimum
Any Order With Finishings: 50 Pieces Minimum
Process Printing: Depending on Complexity, either 50 or 100 Pieces Minimum

If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.

Terms

Orders must be paid in full before the order begins unless otherwise approved by Fierce Panda Prints staff. If you pay via check, the turn around time clock on your order will not begin until your check clears.

Example: Acme, Inc. emails Fierce Panda Prints about placing a order. Fierce Panda Prints sends Acme a Quote. Acme approves the quote and Fierce Panda Prints sends an Invoice. Acme waits 3 weeks, then pays for the order. Once payment is received, Fierce Panda Prints places the order on the schedule.

Artwork

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Fierce Panda Prints will not be responsible for poor quality printing due to poor artwork. Please see our file prep page for more details. Fierce Panda Prints is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

Art Approval | Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mock up, as this is how your garments will print. Fierce Panda Prints will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mock up could result in production delays.

Max Imprint Sizes

Please note that not all shirts are sewn exactly the same. The following dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.

Girls Small – 11” W x 18” H
Girls Medium – 12” W x 19” H
Girls Large – 12” W x 20” H
Girls Extra Large – 12” W x 21” H
Unisex Extra Small – 12” W x 20” H
Unisex Small – 13” W x 22” H
Unisex Medium – 15” W x 23” H
Unisex Large – 3XL – 17” W x 24” H
Youth Small – 13” W x 13” H
Youth Medium – 13” W x 16” H
Youth Large – 14” W x 19” H

NOTE: Any print that goes over a seam can result in imperfections in the print. (Which can be very cool-looking, if you’re into that.)

Screens

We don’t charge setup fees (aka screen fees) *on most jobs – just one way we say, “We’ve got your back.” But please note that by default, like the rest of the industry we will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl and youth sized shirts.

Example: Acme, Inc. orders 40 Girls shirts and 60 Unisex shirts with the same design, but sizes the design differently for the two sets of shirts. Fierce Panda Prints will have to make two sets of screens. Acme, Inc. will be charged the 36-49 Quantity pricing for the Girls shirts and 50-99 Quantity pricing for the Unisex shirts, NOT the 100 Quantity pricing.

Out of Stock Items

Fierce Panda Prints is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

Collar & Seam Printing

Although Fierce Panda Prints has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.

Hoodie Printing

Although Fierce Panda Prints has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. Fierce Panda Prints will not be responsible for these inconsistencies.

Specific Measurements When Printing

Even though Fierce Panda Prints printers have over 10 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Fierce Panda Prints will not reprint or refund these shirts.

Changes to Your Order After Payment

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Cancellations & Restocking Fees

Cancellations made after order has been placed will be subject to a 25% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Must-Have Dates

Fierce Panda Prints will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees apply. Customer may be responsible for any expedited shipping charges associated with the order.

Shipping

Fierce Panda Prints cannot be responsible for any shipping delays caused by the shipping company.

Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.

Holidays

Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The Day After Thanksgiving
Christmas Eve
Christmas Day
The Day After Christmas
New Year’s Eve

Under-Runs & Spoilage

Due to the nature of this business, Fierce Panda Prints will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will not process a reprint for less than 10% of your order (or 10 shirts minimum).

Returned Checks

There will be a $30.00 returned check fee.

Pricing

Fierce Panda Prints reserves the right to change pricing without notice.

Example: Acme, Inc. looks at the pricing on Fierce Panda Prints website on Monday. On Tuesday, Fierce Panda Prints changes the pricing on their website due to rising cotton prices. Later that day, Acme, Inc. contacts Fierce Panda Prints unaware that the prices have changed since the day before. Acme, Inc. places an order and is charged the most up-to-date pricing.

Garment Disclaimer

Fierce Panda Prints is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Fierce Panda Prints cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.

Satisfaction Clause

Fierce Panda Prints will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from for a fee. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

Quality Assurance

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Fierce Panda Prints will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Fierce Panda Prints also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Fierce Panda Prints does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

Claims & Reprints

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email sales@fiercepandaprints.com to submit your claim. If Fierce Panda Prints is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.

We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Fierce Panda Prints will not be responsible for any shirts sold or given away prior to returning the order.

Example: If you order 100 shirts and you’ve sold 15 but then you discover a print defect and you return only 85 shirts to Fierce Panda Prints, we are only responsible for the reprinting of the remaining 85 shirts).

Call us

(714) 777-3355

Mail

Sales@fiercepandaprints.com

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@FiercePandaPrints

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